Refund Policy

Most of our items are eligible for our 30-day refund policy. For the specific Return Policy of our Personalised Royal Cat Artwork please scroll further down.

If your product is faulty or damaged, you can email us with photographic proof & request a refund. 

Please email: hello@allhailkitty.com with your refund claim.

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.

* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.  

Several types of goods are exempt from being returned. Items not eligible to be returned or exchanged due to the nature of these items: Subscription items, stickers, rings, socks, wristbands, string bracelets, keychains, masks, and all mystery items. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item that is returned more than 30 days after delivery

Refunds of other products (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@allhailkitty.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Personalised Royal Cat Artwork Refund Policy

Due to the customized nature of this product produced at “All Hail Kitty", we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet. If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case. Please read our full policy below.

Refund Policy for Personalized Royal Cat Artwork:

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions under which refunds will be provided for the purchase of personalized royal cat artwork ("Artwork") created by All Hail Kitty ("Company", "we", "us", or "our"). By purchasing Artwork, you ("Customer", "you", or "your") agree to the terms of this Policy.

2. Satisfaction Guarantee

We are committed to providing our customers with high-quality, personalized Artwork. If you are not satisfied with the initial three (3) design options we provide, we are happy to work with you on revisions until we find a design that meets your expectations.

3. Full Refund

A full refund will be granted if the Customer is not satisfied with any of the initial three (3) design options or the revised designs provided by the Company, subject to the conditions set forth in Sections 4 and 5 below.

4. No Refund After Printing

Once the Customer has approved a design and the Company has sent it for printing, no refund will be possible. By approving a design, the Customer acknowledges that they are satisfied with the Artwork and accept it in its current state.

5. No Refund on Sale Items

No refund will be possible for purchases made during a sale or when a discount or promotional offer has been applied to the purchase price.

6. Refund Request Procedure

To request a refund, the Customer must notify the Company in writing within seven (7) calendar days of receiving the initial three (3) design options or any revised designs. Refund requests must be submitted via email to hello@allhailkitty.com with the subject line "Refund Request - Order #[Order Number]." The email must include the Customer's name, order number, and a detailed explanation of the reasons for the refund request.

7. Refund Processing

Upon receipt of a refund request that meets the criteria outlined in Sections 3, 4, and 5 of this Policy, the Company will review the request and, if approved, process the refund within fourteen (14) business days. Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear in the Customer's account, depending on the policies of the payment provider.

8. Cancellation and Order Modification

If you, as the Customer, have recently placed an order and then changed your mind, you may cancel the order within 24 hours of placement. If 24 hours have passed, the cancellation will be granted at the discretion of the Company, due to work beginning on the Customer’s order as soon as it is placed. If the Customer’s artwork has already been created and a request for cancellation has been made, the Company will charge a $15 fee to cover a portion of the artwork costs associated with the Customer’s order.

9. Photo Submission Requirements and Limitations

When creating the personalised Artwork, the Company will utilize the photos provided by the Customer in the initial order. If you not adhere to the Photo Guide provided by the Company, we cannot offer any solution. It is the responsibility of the Customer to submit 3 high-quality photos that complies with the submission guidelines provided. The Photo Guide can be found on the Artwork product page.

Low-quality photos will result in low-quality artwork. We do permit notes to be added to orders in case you have specific information to share with us. However, we cannot guarantee that special requests will be accommodated; for example, we are unable to edit a photo to close or open a mouth, add a smile, or create major changes to the provided artwork. etc. We can, however, remove red eye, edit fur colour, edit backgrounds, remove blemishes and add other small details.

Please note that all examples displayed on our website were created using high-quality, high-resolution photos. Blurry or low-quality photos will not enable us to produce the high-quality finish showcased on our site.

10. Limitation of Liability

The Company's liability for any claim related to a Customer's purchase of Artwork, including but not limited to claims for refunds, shall be limited to the amount paid by the Customer for the Artwork. Under no circumstances shall the Company be liable for any indirect, incidental, consequential, special, or exemplary damages, even if the Company has been advised of the possibility of such damages.

11. Modifications to This Policy

The Company reserves the right to modify this Policy at any time without prior notice. Any changes to the Policy will be effective immediately upon posting on the Company's website or otherwise making them available to Customers. It is the Customer's responsibility to review the Policy periodically to stay informed about any changes.

12. Contact Information

If you have any questions, concerns, or comments about this Policy, please contact us at hello@allhailkitty.com

13. Governing Law and Jurisdiction

This Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of Spain. Any legal action or proceeding arising out of or relating to this Policy shall be instituted in the courts of Spain, and each party hereby submits to the exclusive jurisdiction of such courts.

By placing an order for personalized royal cat artwork, you acknowledge that you have read, understood, and agree to be bound by this Personalized Royal Cat Artwork Refund Policy.